Refund Policy

This Refund Policy is formulated to standardize the refund and return service process of stanley1913sale.it.com, clarify the rights and obligations of the platform and customers in after-sales refund services, and ensure that every user can enjoy safe, standardized and transparent after-sales shopping protection.

Refund Eligibility

All products purchased on stanley1913sale.it.com support compliant refund applications. Customers can apply for returns and refunds within 60 days after receiving the goods if the products have quality problems, inconsistent goods description, damaged transportation, or do not meet personal use expectations. Products must be kept in unused, intact, original packaging and undamaged condition to meet the refund approval standards.

Free Return Service

The platform provides a free return service for all compliant return orders. Customers who meet the return conditions do not need to bear any return freight and handling fees. We fully undertake the return logistics cost to reduce the after-sales cost of users and optimize the shopping experience.

Refund Processing Cycle

After we receive and verify the returned products completely conform to the return standards, we will initiate the refund process immediately. The whole refund processing cycle is 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment channel and bank institution. The platform will strictly follow the time limit to complete the refund settlement and will not delay or default on legitimate user refunds without reason.

Refund Application Process

First, customers need to submit a return and refund application through the background order page of stanley1913sale.it.com, and attach relevant product pictures and problem descriptions as required. Second, our after-sales team will review the application within 1-3 working days and feed back the return address and operation guidelines. Finally, customers will send back the goods according to the guidelines, and the platform will complete the verification and refund after receiving the goods.

Special Situation Explanation

For products damaged artificially, severely worn, missing original packaging and accessories, or exceeding the 60-day return period, the platform has the right to reject the refund application. For orders with abnormal transactions, fraudulent returns and other non-compliant behaviors, the platform will freeze the refund application and reserve the right to pursue relevant responsibilities.

Partial Refund Rules

For orders that need partial refund due to individual product problems in the combined order, the platform supports targeted partial refund processing. The refund amount will be calculated according to the actual unit price of the problematic product, and the processing cycle is consistent with the standard refund cycle, ensuring fair and reasonable settlement.

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