Customer Service Policy
stanley1913sale.it.com takes standardized, efficient and intimate customer service as the core service criterion. This Customer Service Policy standardizes the platform’s customer service standards, service scope, response rules and problem-solving mechanisms, aiming to provide global users with one-stop high-quality pre-sales, in-sales and after-sales shopping services.
Pre-Sales Consulting Service
We provide comprehensive pre-sales consulting services for all users of stanley1913sale.it.com. Users can consult product parameters, material specifications, discount activities, inventory status, shipping rules and other pre-sales related questions through official channels. Our customer service team will provide accurate, detailed and professional answer guidance to help users fully understand product information and make reasonable purchase decisions.
Order Tracking Service
During the order execution period, we provide real-time order tracking service for users. Customers can query order processing status, shipping progress and logistics information through the platform background. For orders with delayed processing, abnormal logistics and other problems, users can initiate consultation, and we will timely check the problem and feed back the processing progress and solution to ensure the transparent progress of each order.
After-Sales Problem Handling Service
We provide full-cycle after-sales service support including product quality problem handling, return and refund consultation, logistics abnormal handling, product use guidance and other services. In response to user after-sales demands, our team will follow standardized process auditing and processing, strictly implement 60-day free return, 5-10 day refund and other service commitments, and fully solve user after-sales problems.
Service Response Standard
Our customer service team maintains efficient service response efficiency all year round. For user consultation and service demands submitted through official channels, we will complete information receipt and preliminary reply within the shortest time, and follow up the problem solving progress until the user’s demand is fully satisfied. We adhere to the principle of fair service for all global users, and provide consistent high-quality service without regional discrimination.
Service Channel Instructions
Users can contact our customer service team through the official dedicated email press@stanley1913sale.it.com to submit consultation, suggestions, complaints and after-sales applications. All service channels are specially operated and managed to ensure the authenticity, effectiveness and confidentiality of user feedback information.
User Suggestion & Complaint Handling
We actively accept users’ valuable suggestions and service complaints about the platform’s products and services. For user feedback content, we will conduct special sorting, verification and optimization. For service complaints, we will complete investigation and handling within the time limit, and feed back the processing results to users, continuously optimizing the platform’s service system and user shopping experience.
Best Sellers
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